Shipping, Refunds, + Returns

Shipping:

we aim to ship within 1-4 business days of your order. if there is a delay or issue with shipping your order, we will contact you via email.

please note: I am going interstate in February so any orders placed between the 12th of feb and the 22nd of feb will be posted on the 26th with our usual batch shipment day the week I'm back.


International Shipping:

  • if you are based in the UK or the USA, we will contact you after your order is placed to provide a quote for your VAT and tarrif fees
  • for U.S customers: the tarrif rules and rates are constantly changing which means your tarrif quote may change prior to your invoice being issued. Prepayment avoids delays, customs issues and being charged higher duty processing fees.
  • if you are based in a country where any duty fees apply on your order, we will contact you to discuss options of pre-payment prior to shipping.

Returns + Refunds

  • no returns for change of mind or incorrect size
  • no returns, refunds or cash exchanges will be provided for Gift cards
  • no refunds will be provided on workshops for any reason other than the organiser cancelling, if you provide 48+ hours notice, we'll provide a credit for your workshop for future use. please email biesddesigns@gmail.com to let us know if you can no longer attend.
  • full refunds** will be provided on items that arrive damaged or broken (please see refund process below)
  • returns and exchanges: if you purchase an item that seems faulty i.e. loose thread on a t-shirt or an earring clasp that wont close, we'll organise a replacement of that item for you, and handle the returns process on a case by case basis, as it may not need to be shipped back to us to complete. please email biesddesigns@gmail.com with any return or exchange queries

 

Refund process:

  • please email biesddesigns@gmail.com with your order number, and photos of both the broken item and packaging as soon (as many as possible is ideal)
  • once this is received we'll lodge this with our courier company to begin our insurance process
  • you'll receive a refund in full within 7-14 business days
  • you must contact us within 15 days of your item being marked as delivered with the courier for us to complete this process.